The Spakenburg Museum Foundation will make every reasonable effort to ensure that visits to the museum complex and the exhibitions and activities organized by Spakenburg proceed in accordance with the visitor's wishes. Spakenburg Museum will make every effort to minimize any inconvenience or discomfort to visitors, and to ensure their safety as much as possible.

Article 1.1 The terms "the museum" and "Museum Spakenburg" refer to the organization that manages and operates the museum complex, including, but not limited to, the management, curator, attendants, and other museum officials authorized to act on behalf of this organization. Article 1.2 The "museum complex" refers to all spaces (built and unbuilt) that fall under the legal or administrative authority of the management of Museum Spakenburg, including, but not limited to, exhibition spaces, the museum café, museum shop, terrace, alley, other outdoor areas, and the depot. Article 1.3 The term "visitor" refers to any person who, in any way, directly or indirectly, enters into an agreement with Museum Spakenburg for the purpose of entering the museum complex and/or visiting an exhibition or attending an activity organized by Museum Spakenburg for regular visitors during regular opening hours. Article 1.4 These general Terms and Conditions for Visitors apply to every agreement between Museum Spakenburg and a visitor. These terms and conditions do not apply to special activities outside regular opening hours and/or aimed at visitors other than regular visitors, such as rentals, catering, and the like.

Article 2.1 All price quotes, notifications, or other information provided by Museum Spakenburg are not without obligation. Museum Spakenburg accepts liability for any errors made by the museum itself in price quotes, notifications, or other information provided to the visitor, unless there is an obvious, manifest error. This liability applies only to the museum's own information material present at the time of the claim, or recently distributed by or on behalf of Museum Spakenburg. Museum Spakenburg is not liable for errors attributable to intent, fault, or neglect of third parties. Article 2.2 The visitor is at all times obligated, upon request, to show the admission ticket and any card or voucher entitling the visitor to a discount on the admission price to identifiable officials, including, but not limited to, attendants. Article 2.3 The potential visitor is not entitled to a refund of the admission price or any other compensation in the event of loss or theft of the admission ticket before entering the museum complex. If a potential visitor does not use their pre-purchased admission ticket, this is at their own risk and expense; this also applies if the ticket is only valid for a specific time and/or date. Once purchased, an admission ticket cannot be exchanged, nor will the admission price be refunded. The paid admission price may, however, be refunded if circumstances beyond the purchaser's control make the museum visit impossible, but this is at the discretion of the management. Article 2.4: Potential visitors may be denied access to the museum complex if it appears that the admission ticket, discount card, or voucher was not obtained from Museum Spakenburg or an agency authorized by Museum Spakenburg. Article 2.5: Museum Spakenburg will refund the actual admission price paid by the visitor and travel expenses incurred only if the visitor must leave the museum complex early due to an unannounced emergency response exercise (Article 23 of the Working Conditions Act), as well as in the event of an actual emergency resulting in the complete or partial evacuation of the museum complex.

Article 3.1 During their stay in the museum complex, visitors must behave in accordance with public order, morality, and the rules of decency applicable to the nature of the activity being attended. Visitors are also obligated to immediately follow the directions and instructions given by identifiable Museum Spakenburg officials, including but not limited to attendants. If, in the reasonable opinion of an authorized Museum Spakenburg official, who must be identifiable as such, the visitor acts in any way contrary to these standards, directions, or instructions, the visitor may be denied further access to the museum complex, without the visitor being entitled to any reimbursement of the cost of the admission ticket or any other costs incurred. Article 3.2 Parents or guardians of children are at all times responsible for and accountable for the behavior of the children they accompany. Teachers and group leaders are responsible for and accountable for the behavior of the group members they supervise. Article 3.3 Visitors are prohibited, among other things, from the following within the museum complex: 1. offering goods of any kind for sale or providing them free of charge to third parties; intentionally and for prolonged periods of time obstructing other visitors or obstructing the view of exhibited objects; 2. hindering other visitors, including, but not limited to, the use of mobile telephones, walkmans or other sources of noise pollution; the use of such equipment may, however, be explicitly permitted by Museum Spakenburg in certain areas; 3. bringing (domestic) animals, unless they are explicitly permitted in certain areas or if they are guide dogs accompanying a visitor with an identification pass; 4. smoking in all enclosed areas; 5. bringing food and drinks into the enclosed areas of the museum complex; 6. bringing objects or substances that are deemed dangerous by an identifiable Museum Spakenburg official, including, but not limited to, walking sticks, umbrellas or large bags; These can be delivered to a location designated by Museum Spakenburg; 7. to touch exhibited objects and exhibition materials such as display cases, lighting, partitions, and the like, unless this is expressly and explicitly permitted. Parents or guardians of children must strictly ensure that exhibited objects are not touched by the children they accompany. Small children must be held by the hand or transported in a stroller; teachers and group leaders must also ensure that the group members they accompany do not touch the exhibited objects. Article 3.4 In exceptional cases where the general safety of persons or the collection reasonably requires it, a managerial official of Museum Spakenburg, who must be identifiable as such, may request to inspect the (hand) luggage carried by the visitor. If deemed necessary, specially trained staff may also request that the visitor cooperate with a security search upon entering or leaving the museum complex. The potential visitor will be warned of this measure before entering the museum complex. Article 3.5 Except with prior written permission from the management of Museum Spakenburg, visitors are prohibited from taking photographs, videos, or films using lamps, flash equipment, and tripods. Furthermore, it is prohibited, except with prior written permission from the management of Museum Spakenburg, to publish or reproduce these photographs, videos, and films in any manner and on any medium whatsoever, including electronic media. Article 3.6 The museum may permanently or temporarily deny access to the museum complex to any visitor who has intentionally damaged an object during one or more previous visits to a Dutch museum complex, or who otherwise justifies the fear of damage; the museum may, in any case, subject this visitor to the measures referred to in Article 3.4 of these Terms and Conditions for Visitors during all their visits. The decision to deny access must be communicated to the visitor immediately and with reasons, if possible in writing.

Article 4.1 Museum Spakenburg will make every effort to ensure that visits to the museum complex or the exhibitions and activities organized by Museum Spakenburg proceed in accordance with the published program; this also includes the obligation to inform the public as fully as possible about the full, partial, or early closure of the museum complex and/or exhibitions organized by Museum Spakenburg. Furthermore, Museum Spakenburg will inform the potential public about any maintenance work, renovations, or the (re)design of spaces that may cause disruption. Visitors can never derive a right to compensation from this. Article 4.2 1. Complaints are not permitted regarding the following complaints and circumstances that cannot be avoided by Museum Spakenburg, and therefore never lead to any obligation to compensate the visitor: 2. Complaints relating to the non-visibility of objects from Museum Spakenburg's permanent collection; 3. Complaints relating to the partial closure of the museum complex, including, but not limited to, partial closure due to the installation or dismantling of exhibitions; 4. Complaints and circumstances relating to nuisance or inconvenience caused by other visitors, including, but not limited to, noise pollution, inappropriate behavior, theft, and molestation; 5. Complaints and circumstances relating to nuisance or inconvenience caused by maintenance work, including, but not limited to, renovations or the (re)design of spaces; 6. Complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities within the museum complex. Article 4.3 Complaints and requests for reimbursement regarding the agreement between Museum Spakenburg and the visitor must reach Museum Spakenburg in writing within six weeks of the visit. Complaints and requests for reimbursement submitted after this period will not be processed. A complaint form is available with these Terms and Conditions for Visitors. Article 4.4 Museum Spakenburg will investigate the complaint and respond in writing within 30 days of receipt. If the investigation has not yet been completed, the complainant will be notified of this, as well as the expected time at which it will be completed. Article 4.5 The visitor can submit complaints, claims and suggestions for improvement in writing by completing a form available with these Terms and Conditions of Visit.

Article 5.1 Museum Spakenburg shall never be liable for any damage arising from quotes, notifications, or other information provided to visitors by Museum Spakenburg and/or third parties, except if and insofar as such damage is the direct result of intent or gross negligence on the part of Museum Spakenburg and/or its employees. Article 5.2 The visitor’s stay in the museum complex is at their own expense and risk. The museum shall only be liable for any property and/or consequential damage suffered by the visitor, or for any injury inflicted on the visitor, that is the direct and exclusive result of intent or gross negligence on the part of the museum, with the understanding that only damage for which the museum is insured or should reasonably have been insured shall be eligible for compensation. Article 5.3 Museum Spakenburg shall under no circumstances be obliged to pay compensation exceeding the amount of the actual admission price paid and actual travel expenses incurred, or, if this is greater; the amount paid by Museum Spakenburg’s insurer to Museum Spakenburg in respect of the damage, or; the compensation received from another third party in respect of the damage. Article 5.4 Museum Spakenburg shall never be liable for damage caused to visitors’ vehicles, except if and insofar as the damage occurred on or in the museum complex and this damage is the direct result of intent or gross negligence on the part of Museum Spakenburg and/or its employees. Article 5.5 Museum Spakenburg shall never be liable for any direct or indirect damage whatsoever, arising as a direct or indirect result of any defect, any quality or circumstance on, in or of any immovable property of which Museum Spakenburg is the holder, leaseholder, tenant or owner or that is otherwise at the disposal of Museum Spakenburg, except if and insofar as the damage is the direct result of intent or gross negligence on the part of Museum Spakenburg and/or its employees. Article 5.6 If Museum Spakenburg receives goods or if goods are deposited, stored, and/or left behind in any way whatsoever, anywhere, by anyone, without the museum charging any compensation, Museum Spakenburg will never be liable for damage to or in connection with goods, in any way whatsoever, unless Museum Spakenburg has intentionally caused the damage, or the damage is the result of gross negligence on the part of Museum Spakenburg. Article 5.7 Museum Spakenburg's total liability for attributable failure to comply with the visitor agreement is limited to compensation for direct damage and will in no case exceed the compensation scheme described in 5.3. Article 5.8 In the event of damage resulting in death or bodily injury, Museum Spakenburg's total liability will in no case exceed the compensation scheme described in 5.3. Article 5.9 Museum Spakenburg's liability for indirect damage, including consequential damage, lost profits or wages, lost savings, etc., is excluded. Article 5.10 The maximum amounts stated in Article 5.3 will lapse if and to the extent that the damage is the result of intent or gross negligence on the part of Museum Spakenburg or one of its officials.

Article 6.1 Any unforeseeable circumstance that hinders the performance of the agreement by Museum Spakenburg to such an extent that, temporarily or permanently, the performance of the agreement becomes impossible or difficult shall be deemed to be force majeure for Museum Spakenburg, which means that any resulting shortcoming cannot be attributed to Museum Spakenburg. Article 6.2 Such circumstances shall also include circumstances affecting persons and/or services and/or institutions used by Museum Spakenburg in the performance of the visitor agreement, as well as anything that applies to the aforementioned as force majeure or a condition precedent or resolutive condition, as well as any attributable shortcoming of the aforementioned.

Article 7.1 Items found by visitors within the museum complex can be handed in at the ticket desk in the museum café. Article 7.2 Museum Spakenburg will make every effort to trace the owner or rightful owner of the found item and maintains regular contact with the municipality of Bunschoten for this purpose. Found items for which, after six months in Museum Spakenburg's custody, no return has been requested by the owner or rightful owner will be handed over to the local police. Article 7.3 If the owner or rightful owner of a found item reports the loss, they have the option of collecting the items themselves or having them sent to them cash on delivery. In either case, the owner or rightful owner must provide proper identification.

Article 8.1 The applicability of these Terms and Conditions for Visitors does not affect the applicability of other (contractual) terms and/or regulations of Museum Spakenburg.

Article 9.1 These Terms and Conditions of Visit and the agreement between the visitor and Museum Spakenburg are governed by Dutch law. Article 9.2 All disputes arising from the agreement between the visitor and Museum Spakenburg will be submitted exclusively to the court with jurisdiction in Bunschoten-Spakenburg. These Terms and Conditions of Visit of Museum Spakenburg were established by the director on October 14th in Bunschoten-Spakenburg. The director of Museum Spakenburg, Mr. A. ter Beek